Open Internet Statement

The Federal Communications Commission issued rules to preserve the Internet as an open platform. The original rules went into effect on November 20, 2011. The Open Internet Rules have since been revised, and the revisions were adopted on February 26, 2015. The new rules went into effect on June 12, 2015 and can be found at the FCC Open Internet webpage.

 All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.  

FCC's rules focus on three main areas...

No Blocking: broadband providers may not block access to legal content, applications, services, or non-harmful devices.

No Throttling: broadband providers may not impair or degrade lawful Internet traffic on the basis of content, applications, services, or non-harmful devices.

No Paid Prioritization: broadband providers may not favor some lawful Internet traffic over other lawful traffic in exchange for consideration of any kind—in other words, no "fast lanes." This rule also bans ISPs from prioritizing content and services of their affiliates.

 

Network Practices

ISPs must disclose their network practices, specifically in the four general areas listed below...

ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management.

An ISP may not block consumers from accessing lawful websites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management.

ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination.

The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.

 

Congestion Management

LR Communications does not employ specific network congestion management practices. LR Communcations does not have automatic systems that make changes to network routing or individual customer bandwidth and/or latency based on network congestion. All traffic is carried equally on a 'best efforts' basis.

LR Communications reserves the right to temporarily block or throttle Internet traffic to customers who do not meet our Acceptable Use Policy. In the event of a denial of service attack or other attacks against infastructure LR Communications may black-hole or block specific regions of the network as needed to maintain the best connectivity for the network as a whole. 

LR Communications currently does not utilize data caps in its service plans.

 

Application-Specific Behavior

LR Communications does not block or rate control specific protocols or ports with the following exceptions: 

TCP and UDP ports 25.

 

Device Attachment Rules

LR Communication's customer hand off is a standard 10/100Mb or 10/100/1000Mb Ethernet connection. This may be connected to a customers computer or router. Devices from the customers network must not send the following types of traffic to LR Communications: Spanning Tree (STP), Rapid Spanning Tree (RSTP), Open Shortest Path First (OSPF), Routing Information Protocol (RIP), Border Gateway Protocol (BGP) and Dynamic Host Configuration Protocol (DHCP). LR Communications will take steps to block such traffic which may include disabling the customer's connection. 

 

Security

LR Communcations employs industry standard methods to protect the privacy of its end users and network infrastructure. 

 

Service Description

Fixed Wireless

LR Communications provides fixed wireless Internet service using professionally installed equipment and unlicensed spectrum. Expected access speed is at or better than specified in the description outlined in the High Speed Wireless Internet page.

Bandwidth

Speeds specified are configured as rate limits and are not in anyway gaurenteed. Latency from our customers to our network borders is expected to be 50ms or less, but is not gauranteed. All services should be acceptable for most real time applications provided the application bandwidth requirements do not exceed the service plan rate limits.

 

Commercial Terms

ISPs must disclose the commercial terms of its broadand Internet access service. Monthly pricing and other fees are described on the High Speed Wireless Internet page.

 

Privacy Policies

Network management policies do not normally entail inspection of network traffic. Network traffic may be inspected as needed by LR Communications personnel to aid in diagnosing and correcting network issues. Network Traffic is not routinely stored or provided to outside parties. Network traffic may be captured, stored, or shared with equipment vendors for the purpose of diagnosing and repairing issues with network equipment or performance. 

 

Redress Options 

LR Communication prides itself in customer service. If you are having issues with the service please do not hestitate to Contact Us.

Contact Information

Primary support phone number is 815-738-2210, Primary Support Email is This email address is being protected from spambots. You need JavaScript enabled to view it.. If all service representives are busy or you are calling after business hours (M-F, 8 AM - 4:30 PM), we encourage you to leave a voicemail with your name and call back number. Someone will get back to you as soon as possible. 

 

FCC Notice

If a customer believes that these Open Internet Rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via the FCC Website. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.