Email Transfer Information

 

Email Phase Out Period

LR Communications and Leaf River Telephone Company will begin phasing out our email services in March of 2024. We anticipate the phase-out period to be complete within 3 to 4 months allowing ample time for our email subscribers to transfer to a new email service. If you have an email address ending in any of the domains listed below, you will need to switch to another email service. This will not affect your Internet service. 

@lrcomm.com
@lrnet1.com
@lrtelco.com
@oglecom.com
@signalblast.com

 

Security and Privacy

According to Cloudfare, a firm specializing in cybersecurity…  

“Security and privacy were not built into email when it was first invented, and despite email's importance as a communication method, these are still not built into email by default. As a result, email is a major attack vector for organizations large and small, and for individual people as well.”

The cost of securing email services has risen to the point where we can no longer provide it without charging more. Public email services such as Gmail, Microsoft, iCloud, Yahoo! and many others offer robust, no-cost options with easy setup guides and transfer instructions. We encourage you to research any of the available services options and set up a new email address now to allow the transfer to be as seamless as possible.

 

How to Get Started

Start by creating a new email address. There are many free and robust email services available. The links below will take you to some of the most popular services where you can check out their features and find the best match for you. Each one will have setup instructions for creating your new email and setting it up on your computers, phones, and tablets. There are many other email providers, too many to list here, that are also available online.

Gmail                    Microsoft Outlook                    iCloud Mail                    Yahoo!

 

Test Your New Email

Start using your new email... take it for a test drive... kick the tires... get used to the new format and features. Send an email from your old email to your new email and send a reply to test incoming and outgoing email. Send an email to a trusted friend or family member and have them reply.

 

Transfer Contacts

Transfer your contacts from your old email address to your new one. Now is a great time to clean out old, unused contacts before you transfer them. Contact your trusted contacts and let them know you have a new email address. If you currently use Zimbra, see the Transfer Contacts from Zimbra section below. If you use another program, such as Outlook or Thunderbird, you can find the option under Preferences or in Settings in your program.

 

Transfer Contacts from Zimbra

This will only work if you currently use Zimbra to access your email. Login to your email account as usual at mail.lrcomm.com.

  >  Near the top of the screen, click on the Preferences tab.
  >  In the left hand column, select Import/Export.
  >  In the main window, under the Export bar, find Type:.
  >  Select the Contacts option.
  >  A new dropdown option will appear. If you know what program you will be transferring to, you can select it here.
  >  If you are unsure or have not decided, select Account Contacts.
  >  On the right-hand side, select Export.
  >  Your contacts will be saved as a csv file in your default Downloads folder.
  >  Go to your new program and use their Import feature to transfer your contacts.

  

Email Forwarding

If there are any emails currently in your old email you would like to save, simply forward each message to your new email address. This will save your old email and make it easy to add that contact to your new email. Another good option would be to set up automatic forwarding of all new mail from your old address to the new email address. You can start using your new email address for all email this way. As each email arrives from the old address, you can decide to add that contact or just ignore it. Once you turn off forwarding from your old email, those unwanted messages will stop coming as they do not have your new email address. 

  

Email Forwarding from Zimbra

To automatically forward all new email to your new account, login to your email account as usual at mail.lrcomm.com. You do not have to be a regular user of Zimbra to forward email, but you will need your full email address and correct password.  

  >  Near the top of the screen, click on the Preferences tab.
  >  In the left hand column, select Mail.
  >  In the main window, scroll down to the Receiving Messages section.
  >  Under Message Arrival: Forward a copy to:, enter your full, new email address.
  >  Do not select Remove copy of local message until you verify forwarding is working.
  >  In the upper left corner, just above the Preferences menu, click Save.
  >  Using a separate email address (or ask a friend or family member), send an email to your old address. 
  >  Go to your new email and wait for the email to arrive. If you receive the new email, forwarding is working correctly. 
  >  When you have confirmed forwarding is working correctly, you can select the Remove copy of local message option and click Save.

Remember... as each email arrives from the old address, you can decide to add that contact or just ignore it. Once you turn off forwarding from your old email, those unwanted messages will stop coming as they do not have your new email address. 

  

It Worked! 

Congratulations on setting up your new email service. Once you are ready to turn off forwarding, please let us know by visiting the Contact Us page. We will disable your old email address and help you with any further questions. 

 

Further Assistance

There are many helpful guides and videos available for setting up a new email service, again, too many to list here. However, if you need further assistance, you can always reach out to us from our Contact Us page.

 

 

 

 

 

 

There is a problem with your account

 

Please call the office at 815-738-2210

 

For more information login to 

E-Care 

 

 

 

 

 

 

 

 

 

 

 

 

Open Internet Statement

The Federal Communications Commission issued rules to preserve the Internet as an open platform. The original rules went into effect on November 20, 2011. The Open Internet Rules have since been revised, and the revisions were adopted on February 26, 2015. The new rules went into effect on June 12, 2015 and can be found at the FCC Open Internet webpage.

 All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.  

FCC's rules focus on three main areas...

No Blocking: broadband providers may not block access to legal content, applications, services, or non-harmful devices.

No Throttling: broadband providers may not impair or degrade lawful Internet traffic on the basis of content, applications, services, or non-harmful devices.

No Paid Prioritization: broadband providers may not favor some lawful Internet traffic over other lawful traffic in exchange for consideration of any kind—in other words, no "fast lanes." This rule also bans ISPs from prioritizing content and services of their affiliates.

 

Network Practices

ISPs must disclose their network practices, specifically in the four general areas listed below...

ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management.

An ISP may not block consumers from accessing lawful websites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management.

ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination.

The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.

 

Congestion Management

LR Communications does not employ specific network congestion management practices. LR Communcations does not have automatic systems that make changes to network routing or individual customer bandwidth and/or latency based on network congestion. All traffic is carried equally on a 'best efforts' basis.

LR Communications reserves the right to temporarily block or throttle Internet traffic to customers who do not meet our Acceptable Use Policy. In the event of a denial of service attack or other attacks against infastructure LR Communications may black-hole or block specific regions of the network as needed to maintain the best connectivity for the network as a whole. 

LR Communications currently does not utilize data caps in its service plans.

 

Application-Specific Behavior

LR Communications does not block or rate control specific protocols or ports with the following exceptions: 

TCP and UDP ports 25.

 

Device Attachment Rules

LR Communication's customer hand off is a standard 10/100Mb or 10/100/1000Mb Ethernet connection. This may be connected to a customers computer or router. Devices from the customers network must not send the following types of traffic to LR Communications: Spanning Tree (STP), Rapid Spanning Tree (RSTP), Open Shortest Path First (OSPF), Routing Information Protocol (RIP), Border Gateway Protocol (BGP) and Dynamic Host Configuration Protocol (DHCP). LR Communications will take steps to block such traffic which may include disabling the customer's connection. 

 

Security

LR Communcations employs industry standard methods to protect the privacy of its end users and network infrastructure. 

 

Service Description

Fixed Wireless

LR Communications provides fixed wireless Internet service using professionally installed equipment and unlicensed spectrum. Expected access speed is at or better than specified in the description outlined in the High Speed Wireless Internet page.

Bandwidth

Speeds specified are configured as rate limits and are not in anyway gaurenteed. Latency from our customers to our network borders is expected to be 50ms or less, but is not gauranteed. All services should be acceptable for most real time applications provided the application bandwidth requirements do not exceed the service plan rate limits.

 

Commercial Terms

ISPs must disclose the commercial terms of its broadand Internet access service. Monthly pricing and other fees are described on the High Speed Wireless Internet page.

 

Privacy Policies

Network management policies do not normally entail inspection of network traffic. Network traffic may be inspected as needed by LR Communications personnel to aid in diagnosing and correcting network issues. Network Traffic is not routinely stored or provided to outside parties. Network traffic may be captured, stored, or shared with equipment vendors for the purpose of diagnosing and repairing issues with network equipment or performance. 

 

Redress Options 

LR Communication prides itself in customer service. If you are having issues with the service please do not hestitate to Contact Us.

Contact Information

Primary support phone number is 815-738-2210, Primary Support Email by using the Contact Us page. If all service representives are busy or you are calling after business hours (M-F, 8 AM - 4:30 PM), we encourage you to leave a voicemail with your name and call back number. Someone will get back to you as soon as possible. 

 

FCC Notice

If a customer believes that these Open Internet Rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via the FCC Website. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.

 

 

 

 

 

No Data Caps! One Monthly Fee!

Download and upload files with no data caps or extra charges.

No additional taxes, service charges or fees. The monthly rate you choose is the monthly rate you pay.

 

Residential VDSL

LR Communications offers high speed Internet using an VDSL modem through your phone line with download speeds of up to 50 Mbps* for one low monthly price. VDSL service allows your telephone line to be free for incoming and outgoing calls. ** Bundle pricing below when combined with Leaf River Telphone Company telephone service.

PlanBandwidth SpeedBundle **Internet Only
Premier up to 25 Mbps Down * $59.99 monthly $59.99 monthly
Ultra Up to 50 Mbps Down * $74.99 monthly $79.99 monthly


LR Communications has routers available to rent for for $9 monthly. If you choose the router plan from us, it will be programmed by our technician. If you purchase a router elsewhere, you are required to configure the settings.

There is a $100 connection fee due at sign up and a 1 year agreement must be signed.

If you discontinue the service before the agreement time is up you will be penalized 2 months of charges.

If you are a current Internet customer with Leaf River Telephone Company and would like to upgrade to this service, your account must be up to date.

Certain restrictions and other equipment may be necessary for this service.

 

Rental or Leased Property

LR Communications requires property owner's permission if you are installing service or making modifications to leased property.

Please click to download the Installation Approval form. Complete the instructions on the form and send to LR Communciations.

 

Open Internet Statement

The Federal Communications Commission issued rules to preserve the Internet as an open platform. The original rules went into effect on November 20, 2011. The Open Internet Rules have since been revised, and the revisions were adopted on February 26, 2015. The new rules went into effect on June 12, 2015 and can be found at the FCC Open Internet webpage.

 All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service. 

Click here to read more

 

 

Click here to sign up for VDSL

 

 

* Actual speeds may vary depending on distance and line quality. Limited availability for the VDSL Ultra Plan.

Note:

Please note, this tool is not 100% accurate and does not guarantee service availability at your location.